Returns, Refunds, Delivery and Orders Policy

Delivery

Standard $4 delivery fee applies to all orders unless stated otherwise

New Zealand Delivery

All orders placed placed before 2pm will be sent the same day.

Delivery times may vary between 1-5 business days.

Back orders

We aim to have all products available to our customers, if these products are unavailble we will put them on back order and notify you when they have arrived at our distribution center.

If we cannot send your order we will notify you within 5 business day.

Authority

If you have given authority to leave goods without a signature, you accept full responsibility if your parcel gets lost or stolen.

Pricing Policy

Prices are subject to change at any time.

We only trade within New Zealand using New Zealand Dollars (NZD).

Warranty

All products come with a 1 year warranty unless otherwise specified.

Return Policy

Returns must be made within 7 business days of purchase.

All products that are being returned must be unopened, sealed and in the original packaging.

Postage costs for returns are the customers responsibility unless otherwise agreed.

Refunds

If requesting a refund you must contact us within 7 business days and return the products within 10 business days.

Refunds will be made back to your bank account within 5 business days.